Question 1

What areas do you service?

Accepted Answer

We service 76137, 76244, 76248, and parts of 76177 and 76182. If you are not sure whether your address is in range, email topmowing@gmail.com or call 817-966-1040 and we will check for you.

Question 2

What is included in a regular service?

Accepted Answer

Every visit includes mulch mowing, edging, trimming, and blowing off all hard surfaces so your property is left clean.

Question 3

How much does a mow cost?

Accepted Answer

Pricing is based on your property's lot size. Weekly service starts at $40.00 for lots under 5,000 sq. ft. and goes up from there. You can see every tier on our Rates page.

Question 4

Can I be serviced every other week?

Accepted Answer

Biweekly service is available during the slow growing months of March, April, October, and November. During peak season we mow weekly so the lawn stays healthy and the cut stays clean.

Question 5

When does the mowing season run?

Accepted Answer

Our season runs from March through the day before Thanksgiving.

Question 6

How do I get a quote and start service?

Accepted Answer

The fastest way is the contact form on our home page. It asks for everything we need, and we reply by email with your exact rate and our full terms. You can also email topmowing@gmail.com or call or text 817-966-1040. Please include your full name, property address, phone number and email, when the lawn was last mowed, roughly how tall the grass is, and how you heard about us.

Question 7

Why is there an extra $7.00 on my invoice?

Accepted Answer

Corner lots have more edging and trim work along the street, so they are charged an additional $7.00 per service.

Question 8

Why was my first service charged at double?

Accepted Answer

If a lawn has gone unserviced for more than two weeks, the first visit is charged at 2x the regular rate. This covers the extra time and the additional passes required to bring the lawn back to a regular cut.

Question 9

My grass is tall. Will you still mow it?

Accepted Answer

Grass between 6 and 8 inches is billed at $70 per man-hour, prorated, to cover the extra time and passes required. We do not service yards with grass over 8 inches.

Question 10

How do I know how tall my grass is?

Accepted Answer

Email close-up photos of the front, sides, and back of your yard to topmowing@gmail.com and we'll take a look before scheduling. That way there are no surprises on price.

Question 11

Do you mow when it rains?

Accepted Answer

We run a rolling calendar, so no yard gets skipped because of weather. If rain, a mechanical problem, or a crew issue keeps us from your yard on your usual day, we move you to the next available day that week. That means your service day can shift by a day or two. We let you know ahead of time whenever we can.

Question 12

What happens if my gate is locked or my pets are outside?

Accepted Answer

For everyone's safety we need gates unlocked and people and pets indoors while we work. If we cannot service your yard because the gate is locked or pets are out, we resume service the following week to keep the route on schedule.

Question 13

What should I do before the crew arrives?

Accepted Answer

Four quick things help us give you the best cut: Unlock gates and keep pathways clear for a standard push mower. Keep people and pets indoors while we are on the property. Pick up dog waste, toys, rocks, and any other debris. Turn your sprinklers off the night before so we do not leave tire ruts.

Question 14

How does billing work?

Accepted Answer

We invoice monthly through Square. A card on file is required so prepayment runs automatically and your spot on the route is never interrupted. Invoices are due on receipt. A 3.7% processing fee applies to credit and debit payments, and local sales tax is added.

Question 15

What happens if my payment is late or my card is declined?

Accepted Answer

A $10.00 fee applies if a payment is late or a saved card is declined or expired. Service for the upcoming month will then require prepayment before we return.

Question 16

How do I cancel service?

Accepted Answer

We ask for 30 days' notice on all cancellations so we can adjust our routing.

Question 17

Do you offer a veteran discount?

Accepted Answer

Yes. We are a veteran owned business, and veterans receive one free mowing service during Veterans Day week in November. Send us a copy of your veteran ID and we'll take care of the rest.

Question 18

Do you have a referral program?

Accepted Answer

Yes. Refer a neighbor, and once they complete three months of regular service you receive one free mowing session.

Question 19

What are you not responsible for?

Accepted Answer

We are not responsible for skimming pools or for damage to items left in the yard, such as toys or hoses. We are also not liable for exposed irrigation lines, stuck sprinkler risers, or normal wear and tear on fences and borders. We will replace sprinkler heads when the damage was not caused by a faulty or stuck riser.

ANSWERS & TIPS